10/10 Excellent
Pamela
22 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
my husband and I grew up always taking our kids to the Riu yearly… they are now 22 and 24 which allowed us to stay at an adult Riu resort. The hotel is absolutely beautiful, clean, staff and service are beyond exceptional from housekeeping to the gal in the cappuccino bar, to the bartenders and waitresses, to those working at the front desk! The nightly shows were entertaining but we love that it was more of a quiet resort. There was eight of us travelling and we all have the same complaint… by the quiet pool there is an area that can get very slippery and during our stay we witnessed five people over the age of 50 who slipped and had bad falls. When lady heard her foot, another one hurt his back, and one hurt her wrist. I even went to the front desk to complain but at no time did we ever see anyone as we sat right by the pool ever come down to check on anyone. I couldn’t even find anyone to help me get a bag of ice for one of the people who fell. There should be some grippy Matt in that specific corner as our group of eight did not fall but there was close calls. Hopefully something is done to create a more safer surface for that area.
Pamela
Stayed 7 nights in Dec 2024