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"Great rooms, friendly staff"

"Public bath is an outstanding amenity; great breakfast buffet; lots of little perks (coffee, ice cream, late-night ramen). Five-star value at three-star prices!"

"Very nice and quite big. Highly recommended 👌 "

"Huge four star rooms overlooking beautiful bay and marina with bonus sunset view. Connects directly to train station through a local shopping center that will have everything you want and need including non-tourist super market and restaurants frequented by locals. That is because Otaru Minami is actually a commuter suburb of Sapporo! Easy one stop train ride to the touristy area of Otaru if you want. The Teppenacki and afternoon tea at the hotel aee world class top notch (locals good for special occasions) and priced accordingly. Staff are the friendliest we have met in all of Japan. "

"Booked the tatami room! My baby loves the room so much! "

"A very unique hotel renovated from a history bank building. Enjoyed the interesting hotel experience merging of modern use of amenities and management in an old setting. There are two towers. We stayed in the vintage building. It kept the bank wall and door deco in dark brown and white. The room is not bad in size, very big kind size bad and clean overall. The bathroom has separate toilet, a comfy tub and big shower space right on the side. Good water power. Suggest to have a stool. A little slow in draining for the tub after my hot tub. And a little mold around a few tiles but I think it is acceptable since it is an old building. Overall the whole room is not rusty, but well kept and clean, with good ventilation. Face care amenities need to pay while other bathroom amenities and tea are free to take. Our premium deluxe room with club access adds on my interesting experience to the night lounge which is decorated with lots of classical oil lamps and music boxes. You can choose music box you like to bring to your room to listen and return when check out. The girl staff (fnot sure exact full name but it started with Tam….) at reception on our check in time between 4:80-5:15 pm on 9/7. She was comparatively ok to communicate in English. She was so friendly, helpful and patiently explained & recommended about tourist attractions and spent a long time to help us book a boat ride tour for the next day. The breakfast buffet is worth to have. Good tasre and varieties."

"Had a pleasent stay and closeby main attractions. Do note that the stay is on top of the hills so its difficult to get to by foot. However, the view is very nice. "

"Exceptional hospitality, food, and amenities - It's a highlight of our trip. When we arrived at property, almost entire staff greeted us on the street by the entrance. Kaiseki meals were wonderful. The second floor recreation room was a happy place to be -Zen garden view, delicious snacks, drinks, and late night soup... The rooms were clean and spacious. Onsen pools were nice, especially the roof top one. We look forward to our next trip there"

"5 stars"