Ksar Shama

3.5 star property
Hotel in Ouirgane with 2 restaurants and 2 outdoor pools

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December 2024

Photo gallery for Ksar Shama

2 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
Junior Suite | Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets
Suite, 2 Bedrooms (Ksar) | Living room | Fireplace
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Breakfast included
    Breakfast included

Room options

Available filters for rooms
Showing 5 of 5 rooms

Suite, 2 Bedrooms (Ksar)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 30 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Standard Double Room

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

Superior Double Room

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

Suite (Ksar)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 25 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Junior Suite

Highlights

Separate sitting area
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Map
Marigha Ouirgane, Ouirgane, 42150

What's nearby

  • Toubkal National Park - 1 min walk
  • Barrage Ouirgane - 11 min walk
  • Souk Hebdomadaire Ansi - 18 min drive
  • Lalla Takerkoust Lake - 69 min drive
  • Oukaimeden - 84 min drive

Getting around

  • Marrakech (RAK-Menara) - 63 min drive

Restaurants

  • ‪Oliveraie De Marigha - ‬6 min drive
  • ‪chez momo 2 - ‬19 min walk

About this property

Ksar Shama

Property highlights
At Ksar Shama, you can look forward to free continental breakfast, a poolside bar and a rooftop terrace. Indulge in a manicure/pedicure, a massage and a body scrub at the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and massage treatment rooms
  • Multilingual staff, a 24-hour front desk and a front desk safe
Room features
All guest rooms are individually decorated, and have comforts, such as fireplaces and air conditioning, in addition to perks, such as separate sitting areas and dressing gowns.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Separate sitting areas, cable channels and heating

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • No lift

More

  • Built in 2007
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Fireplace
  • Heating
  • Individual decor
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 20 per person (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ksar Shama
Ksar Shama Hotel
Ksar Shama Hotel Ouirgane
Ksar Shama Ouirgane
Ksar Shama Hotel
Ksar Shama Ouirgane
Ksar Shama Hotel Ouirgane

Frequently asked questions

Does Ksar Shama have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ksar Shama pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ksar Shama?

Self-parking is free at this property.

What time is check-in at Ksar Shama?

Check-in start time: 1:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Ksar Shama?

Checkout is at noon.

Does Ksar Shama provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MAD 20 per person applies.

Where is Ksar Shama located?

Situated in Ouirgane, this spa hotel is within a 15-minute walk of Toubkal National Park and Barrage Ouirgane. Souk Hebdomadaire Ansi is 9.6 mi (15.5 km) away.

Ksar Shama Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abderrahmane

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Tout est sale ! A fuir
Cet établissement est sur-noté et les images postées par la direction sont surréalistes. Voici pourquoi : Chambre : La chambre étais très sale, avec des draps mal lavés et des housses de canapé tachées de chocolat bien frais. On sentais que le ménage avait était bâclé Le lit était inconfortable Absence de télévision Salle de bain sale et non équipée du strict minimum, a savoir du savon ! On a dû le demander à la réception pour l’avoir le soir Piscine : Piscine complètement opaque ! Je n’ai jamais vu une piscine aussi sale ! Les parois infestées d’algues. Quand j’en ai parlé à la direction, j’ai compris qu’elle n’était pas filtrée quotidiennement !!! Petit déjeuner : Petit déjeuner servi à table mais après une demi heure d’attente, alors qu’on est arrivés tôt et qu’il n’y avait que nous et une autre table à servir. Le petit déjeuner est limité à des aliments gras et bourratifs (meloui, harcha, cake degeulasse) le tout servi dans des assiettes mal lavées Cadre général : Y a beaucoup d’alcooliques dans l’établissement. On a même trouvé une bouteille et des verres dans les jardins. Et heureusement qu’on l’a vu avant notre enfant de 3 ans qui a failli boire le verre pensant que c’était de l’eau
Stayed 3 nights in Aug 2021

6/10 Okay

Marina

Travelled with family
Disliked: Staff & service
The place is beautiful with huge potential, well maintained gardens a restaurant and lounge area with great atmosphere and character, furniture and accessories clearly chosen with great taste and care. The pool and terrace is lovely albeit in need of some repairs. The rooms are nicely set in the gardens with their own terrace, bathrooms are basic with large windows inside the shower and curtains or screens missing, bedrooms are nicely furnished but basic lacking accessories or a personal touch. What really lets the place down however is the service. Not once either by the pool or on the terrace would someone ask whether you needed something, drinks ordered at the bar take ages to arrive, choice is extremely limited. The same is true for food, table setting is basic, you might have to ask for a napkin or for yor food to arrive at the same time, waiting times ( the place was mostly empty) are long and the meals are at best ok, breakfast however was nice. The manager showed little concern for the guests, no real effort was made to provide information regarding surroundings when asked.
Stayed 2 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place.

4/10 Poor

DD, Manchester UK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Never again
I stayed here 4 years ago and the room was excellent and the european staff fine. Hpwever the food was terrible. 3 of us stayed for 4 nights in late March 2018 There were no other guests, the new moroccan manager has only been there a month and said he recognises the problems Dinner was 15euros, a disgraceful price for what you get. The food was even worse than last time, the menu didnt change over 2 nights and the tagines were of poor quality,. We wondered were all the good looking meat went because we had only gristle, I had the chicken and there was hardly any meat on it. The last night we eat elsewhere Breakfast was the same everyday , however I asked for eggs and got then , hard boiled but better than the thin gruel they called porridge Last time I had plenty of wood to make my own fire, this time I had to ask for wood , a gentleman turned up and lit the fire , he left me a few twigs that lasted all of 30 mins. I didnt bother the next 3 nights I used the air con, worked fine. The good bits, excellent clean pool, good location for valley walking, huge beds.
Stayed 4 nights in Mar 2018

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get off the grid
Amazing place with incredibly helpful staff. A true oasis with beautiful scenic backdrop. Would absolutely return.

8/10 Good

Brenda, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nestled between mountains
I stayed for one night. The bathroom was cold but the room was big and comfortable the food was great. It's a great place if you want to get away from Marrakech.

10/10 Excellent

james, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ksar shama i will be back
Lovely hotel. Very clean. Great location. The most helpfull staff possible and great food. All round excellent . Will definately return. Big thanks to assia on the reception for all her time and help as i changed travel plans last minute.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool area but cold pool water.
Our 3rd stop while travelling in Morocco and the first two riads set a very high standard. Limited food available here with a small menu and not the quality we were used to elsewhere. Slow drinks service when poolside. Very dark rooms.

8/10 Good

Yasin

Travelled with family
Liked: Staff & service, property conditions & facilities
Mitigée...
Le lieu est vraiment magnifique : la végétation, la vue sur la montagne... les chambres (suites) sont spacieuses. Mais mon sentiment reste mitigé à cause de la propreté de la piscine très moyenne, l'état des transats autour qui ne sont sales et pas nettoyés, les coussins complètement affaissés... Le personnel ne porte pas de masque (alors que nous sommes en plein contexte COVID)... On a réservé pour 2 adultes et 2 enfants et quand on est arrivé, les lits enfants (banquettes) n'étaient pas prêts... J'ai demandé qu'on prépare leurs lits et la dame m'a apporté des draps et... est repartie sans faire les lits... De plus, il y a aucune alèse sur les matelas, seulement un drap, ce qui n'est pas très propre... La dame de l'accueil, en entrant dans la chambre, a ouvert les rideaux, et ils sont à moitié tombés des rails. Elle a dit à mon mari de les remettre lui même, qu'il pouvait monter sur la table de de chevet pour les remettre... Bref, le cadre est splendide mais le service franchement moyen pour le prix.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'établissement était très joli... Pas de personnel accessible et petit déjeuner "dégueulasse"accueil inoubliable. Disponibilité +++ Nous y retournerons
Stayed 1 night in Jun 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Hubert Johannes, Österreich

Disliked: Cleanliness, property conditions & facilities, room comfort
Vorsicht! Die besten Jahre sind vorbei.
Wir, eine 5-köpfige Familie, verbrachten hier zwei Nächte im April 2017. Gleich bei der Ankunft wurde klar, dass wir bei dieser Buchung einen Fehlgriff getan hatten. Es herrschte Geisterstimmung, nur eine Handvoll Gäste außer uns in einer weitläufigen Anlage. Außenanlagen verwahrlost, Garten ungepflegt, Sitz- und Liegeauflagen verschmutzt und zerrissen. Bungalows mäßig sauber, auf den Wegen lagen Zigarettenstummel. Restaurant: Speisenauswahl sehr beschränkt, Spaghetti wurden kalt serviert. Wifi funktionierte nie, unsere Kids bekamen die Krise. Positiv: Trinkbare Weine zu fairen Preisen

8/10 Good

virginie, d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Hôtel bien situé pour une halte sur la route de Taroudant ou alors visite de ouirgane,ou remonter par Asni. Qualité des aménagements intérieurs et extérieurs, très bon rapport qualité prix.

8/10 Good

Leif, Kbh.

Liked: Cleanliness, staff & service
Langt væk..
Hotellet ligger perfekt, hvis man regser gennem bjergene (godnok ikke helt på de angivede gps-koordinater- de rigtige koordinater:31.19925, -8.04872). Værelset var stort og lækkert,-dog lidt køligt. Maden i restauranten var ikke af højeste kvalitet. Wifi virkede kun sporadisk. Men man befinder sig trodsalt midt i bjergene, så man kan heller ikke forvente sig det vilde. Prisen var trodsalt god (bedst hvis man betaler i Dihram, -i forhold til Euro). De tager kun keditkort hvis forbindelsen virker,-så tag kontanter med.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Un coin de paradis dans l'atlas
Un endroit très calme au milieu d'une oliveraie avec pour toile de fond l'atlas. La piscine est très agréable, très propre et bien aménagée avec des transats. La cuisine est locale et simple. La literie mériterait d'être plus confortable.