6/10 Okay
Lisa Kathleen Van
28 Dec 2024
Liked: Cleanliness, staff & service, amenities
Let me start by saying that overall I had a good trip. I also should have realized that a hotel called Planet Hollywood would not be my general vibe. Maybe I should have also realized that all inclusive meant silly things like à la carte restaurants that you have to sign up for, and rules around it that make no sense (like you can’t book more than one day in advance).
Unfortunately, I found the buffet that you had most of your meals at not very good, which definitely impacted my overall stay. There should be more options for breakfast and lunch then just going to the buffet, which has the same food every single day. There should also be more healthy options. There should also be more options at the pool including being able to get a coffee. It blows my mind you had to go up to the main lobby all the way up the hill for that.
Service was hit or miss. Not being able to get a drink for extended periods of time at the restaurants was extremely frustrating.
I wasn’t wild about how loud the pool area could be given the DJ and activities but it was overall good
The beach area was disappointing as the water was very shallow and murky, probably because they are at the end of the bay.
Finally, the cost of some things outside the all inclusive piece were offensive. Ex over $250 Canadian for a half hour massage.
As I said, however, I had a good trip. The rooms were beautiful as was the view. The hotel was clean and very nice. My highlight were the excursions, which cost extra.
Lisa Kathleen Van
Stayed 5 nights in Dec 2024