Sandos Playacar All Inclusive

4.0 star property
Stylish property on the shore with 8 outdoor swimming pools
VIP Access

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Family dining
Jr. Suite Riviera with Jacuzzi | Free minibar, in-room safe, desk, laptop workspace
Buffet
Reception
Reviews
7.4

Good

Popular amenities

  • All-inclusive
    All-inclusiveAll-inclusive
  • Pool
    PoolPool
  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Room service
    Room serviceRoom service

Check-in time

3:00 PM

Check-out time

12:00 PM
The price is 7.494.457 ₫
7.540.208 ₫ total
includes taxes & fees
11 Jul - 12 Jul

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Popular LocationPlayacar Golf Club5 min drive
  • Popular LocationQuinta Avenida7 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)57 min drive

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Room options

Jr Suite Hacienda

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Hairdryer
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bath and shower
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

Sandos Playacar All Inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is near theme parks and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Travelling with kids? Don't miss Xaman Ha Aviary. Discover the area's water adventures with scuba diving, parasailing and windsurfing nearby, or enjoy the great outdoors with skydiving.

What's nearby

  • Playacar Beach - 4 min walk
  • Playacar Golf Club - 5 min drive
  • Quinta Avenida - 7 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Xcaret Eco Theme Park - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Rosa Roja - ‬10 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Restaurante Miramare - ‬13 min walk
  • ‪Restaurante Uxmal - ‬6 min walk

About this property

Sandos Playacar All Inclusive

Upscale all-inclusive property near Xaman Ha Aviary
Located close to Playacar Golf Club and Paseo del Carmen, Sandos Playacar All Inclusive provides free water park access, 2 swim-up bars and 3 poolside bars. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in hydrotherapy, a body wrap and aromatherapy at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Fitness classes are offered at the gym; other things to do include beach volleyball, sailing and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
Other perks include:
  • 8 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Free bike hire, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Massage treatment rooms, beach towels and coffee/tea in reception
  • Guest reviews say good things about the family-friendly amenities, beach locale and helpful staff
Room features
All 819 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • Plasma TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Does Sandos Playacar All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of 6 Jul 2024, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on 11 Jul 2024 start from 7.494.457 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sandos Playacar All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Playacar All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Playacar All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Playacar All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2100 per person applies.

Are there all-inclusive benefits at Sandos Playacar All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Playacar All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Xaman Ha Aviary, Playacar Golf Club and Paseo del Carmen. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 mi (5 km).

Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 425 out of 1275 reviews" "
Rating 8 - Good. 354 out of 1275 reviews" "
Rating 6 - Okay. 230 out of 1275 reviews" "
Rating 4 - Poor. 160 out of 1275 reviews" "
Rating 2 - Terrible. 106 out of 1275 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property
Stayed 5 nights in Jun 2024

10/10 Excellent

lakythia, jamaica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend booking a hacienda. We loved our stay there.
Stayed 7 nights in Jun 2024

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful property, very clean, just very difficult to get reservations for the premium restaurants so buffet was only option
Stayed 4 nights in Jun 2024

6/10 Okay

Erica

Travelled with family and small children
It was great place is beautiful. The one thing is the staff doesn’t seem to be on the same page.
Stayed 4 nights in Jun 2024

2/10 Terrible

Sharon

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs a major upgrade and the food is terrible not many options we resorted to watching chicken nuggets and French fries the food was under cooked and not many options the rooms need an upgrade from the leaks and the rooms not being cleared thoroughly not sure if this place is under new management or they have a lot of cut backs but it was not desirable
Stayed 7 nights in Jun 2024

4/10 Poor

Vanessa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The pool behind the rooms was excellent, not too many people. Transportation was a bit of a hassle but doable. My biggest complaint was the limited availability for dining reservations, I managed to get 2, but my second one somehow was deleted . We were stuff eating buffet style & that got to be a bit daunting & upsetting. Another issue that I had was my reservation was suppose to be for 5 persons and I had to pay an extra fee when I had already paid the extra person incurred charge, checking in was tiresome! I believe this resort is above its pricing, they need to upgrade their services or lower their fees.
Stayed 5 nights in Jun 2024

4/10 Poor

shawn

Travelled with partner
Disliked: Cleanliness, staff & service
Not enough staff. Took too long to get service. Very few staff served with a smile. Premium areas were not premium. Same products provided. Pools were not clean. Terrible pillows.
Stayed 5 nights in Jun 2024

8/10 Good

marcela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient amenities , it has what you need for a lowkey family vacation .
Stayed 4 nights in Jun 2024

2/10 Terrible

Arturo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We took this trip with two children under 4 hoping to enjoy a nice relaxing week outside of our normal routine. Instead we were met with rude staff and disappointments. As soon as we arrived in our room, we immediately noticed that the tub was stained and the toilet was not cleaned. We also noticed the faucets on both the sink and tub were falling apart. On day three, due to the weather, we woke up to water pouring into our room through the light fixture in the bathroom and leaking over the toilet. When we addressed the issue, we were met with rude staff who seemingly laughed at our situation. They agreed to move us to another room but told us w would need to be out of our current room by a certain time leaving us without a room for 6 hours with all of our luggage. When we addressed our concerns about being without a room with our luggage, the front desk simply laughed and suggested we enjoy the activities at the resort, knowing the weather. We were extremely displeased with the Staff here and so disappointed that our family trip was met with such inconveniences. I am more than happy to provide photo/ video proof.
Stayed 6 nights in Jun 2024

10/10 Excellent

Josean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Sonia, Park City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel/resort but required a lot of walking from our room to the ocean. I will get a closer room next time.
Stayed 7 nights in Jun 2024

6/10 Okay

Nickalus

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2024

10/10 Excellent

Oscar, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!!
Stayed 7 nights in Mar 2024

8/10 Good

CINDY

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2024

10/10 Excellent

Alifonsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

4/10 Poor

Claudia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property needs updating. The responsiveness of service requests was poor. There were several occasions where we requested bedding for the sofa bed and extra towels all of which were completely ignored. We had extreme difficulty booking a restaurant during our stay as many of the restaurants had no availability. This is definitely not a 5 star establishment. Realistically a 3 star at best. The resort is sizeable and the beach area is nice, but the level of service, quality of rooms and amenities is not what I expected for the considerably high nightly rate and what I thought would be a 5 star resort.
Stayed 5 nights in Jun 2024

6/10 Okay

Wendy

Travelled with family
6 years ago was excellent, but now they change service ,they work slow. They dont update the sitting chairs, or meeting points areas, all included (food ) you have make a reservation prior to your arrival because is all full in the first 4 days.
Stayed 5 nights in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness
Stayed 6 nights in Jun 2024

2/10 Terrible

Kenneth

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were rains and our bathroom had a leak in it and we almost slipped and fell twice not knowing. Also the dining areas had water leaks and puddles. Water was leaking into the buffet food and onto people plates. Also I was walking through one of the huts and they were fixing the roof and forgot to block it off and straw of all sorts came down on me and went down my shirt. Worst experience ever! Literal vacation from HELL.
Stayed 6 nights in Jun 2024

8/10 Good

Joshua Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. PROS - Friendly staff and great options for entertainment. Awesome pools and bars. Food options were great, but quality was average. CONS - It rained and stormed the entire time. Rooms leaked from the ceiling and doors. There were large leaks in the restaurants and customer service area as well.
Stayed 5 nights in Jun 2024

4/10 Poor

Rodrigo

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, property conditions & facilities
Todo ok 👍
Stayed 7 nights in Jun 2024

2/10 Terrible

arturo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, rude ,unsafe , water damage at the buffet slipped and all they said was sorry no compensation whatsoever over charged us and didn’t get our money back !! Old and dated room hazard showers water everywhere! Will never stay there again and will never recommend it!!!!!!
Stayed 6 nights in Jun 2024

10/10 Excellent

Nereida

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

4/10 Poor

Ernesto

Travelled with family and small children
Would not stay here again.
Stayed 4 nights in Jun 2024