See all properties

Grand Residences Riviera Cancún All Inclusive

5.0 star property
Escape to paradise where crystal-clear waters meet powdery white sand beaches. Rejuvenate at the spa or sip cocktails by one of three pools.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
View from property
Exterior
Microwave, espresso maker
On the beach, white sand, sun-loungers, beach umbrellas
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
The price is 10.945.040 ₫
14.640.048 ₫ total
includes taxes & fees
23 Jan - 24 Jan

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Junior Suite King Bed

Junior Suite King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite King Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 48 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Elite Suite

Premium bedding, minibar, in-room safe, desk

Elite Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 132 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 223 sq m
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Single Murphy Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 281 sq m
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Single Murphy Beds and 2 Double Beds

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 132 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Room

Room | Premium bedding, minibar, in-room safe, desk

Room

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Plasma TV
  • 48 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 223 sq m
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Single Murphy Beds and 1 Double Bed

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 291 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Plasma TV
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 281 sq m
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Single Murphy Beds and 3 Double Beds

Similar properties

3 outdoor pools, free pool cabanas, pool loungers

Sensira Resort & Spa Riviera Maya – All Inclusive

On private beach
Pool
Hot tub
All-inclusive
8.4 out of 10, Very good, (1648)
The price is 8.174.564 ₫
9.975.125 ₫ total
includes taxes & fees
14 Feb - 15 Feb
Sensira Resort & Spa Riviera Maya – All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Town Square - 4 min drive
  • Ojo de Agua Beach - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Beach - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • ‪Ile de France - ‬18 min walk
  • ‪Arrecife Restaurant - ‬15 min walk
  • ‪La Alhambra - ‬15 min walk
  • ‪Trattoria D'Gulio - ‬17 min walk
  • ‪Zan-Za Bar - ‬18 min walk

About this property

Grand Residences Riviera Cancún All Inclusive

Luxury all-inclusive hotel by the sea
At Grand Residences Riviera Cancún All Inclusive, you can look forward to a free return airport shuttle, 2 poolside bars and a swim-up bar. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining and a beach bar. Treat yourself to a facial, a massage or a manicure/pedicure at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • 2 outdoor tennis courts, express check-out and babysitting (surcharge)
  • ATM/banking services, a lift and 1 meeting room
  • Guest reviews say great things the beach locale, pool and helpful staff
Room features
All 144 rooms boast comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and furnished balconies. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Rainfall showers, designer toiletries and separate baths/showers
  • 47-inch plasma TVs with cable channels and DVD players
  • Wardrobes/cupboards, LED light bulbs and microwaves

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Spa tub

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,507 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests staying through a Saturday night may be required to move rooms with hotel assistance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Frequently asked questions

Does Grand Residences Riviera Cancún All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Grand Residences Riviera Cancún All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Grand Residences Riviera Cancún All Inclusive on 23 Jan 2025 start from 10.945.040 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Residences Riviera Cancún All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Residences Riviera Cancún All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Residences Riviera Cancún All Inclusive?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Residences Riviera Cancún All Inclusive?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Does Grand Residences Riviera Cancún All Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at Grand Residences Riviera Cancún All Inclusive?

Yes, the property is all-inclusive.

Where is Grand Residences Riviera Cancún All Inclusive located?

Located in Puerto Morelos, this beachfront hotel is in a regional park and within 3 mi (5 km) of Arrecife de Puerto Morelos National Park, Ojo de Agua Beach and Puerto Morelos Artists’ Cooperative. San Jose Catholic Parish and Puerto Morelos Town Square are also within 3 miles (5 km).

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 937 reviews" "
Rating 8 - Good. 106 out of 937 reviews" "
Rating 6 - Okay. 43 out of 937 reviews" "
Rating 4 - Poor. 18 out of 937 reviews" "
Rating 2 - Terrible. 21 out of 937 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

MITCH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like is the food. There's not much choice when it comes to food. I have went to other resorts in Cancun and the food was better, more options. I will not go to this resort again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Yohanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was probably the cleanest place I’ve ever stayed in. They were constantly cleaning. I couldn’t find one spot that was dirty! And their customer service was amazing I felt like royalty here.
Stayed 4 nights in Jan 2025

10/10 Excellent

Elena Urievna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, facility Cleaning and well kept, beautiful location. Excited all my expectations.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVE Grand!!! It is an amazing place where they remember you and treat you like family.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jinous

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Dear Grand Residences team, From the moment we arrived, we were blown away by the warm hospitality, breathtaking surroundings, and top notch amenities. Every detail, from the beautifully maintained property to the delicious dining options, exceeded our expectations. The staff's attentiveness and friendliness made our stay truly special! Thank you once again for such a wonderful experience. We will certainly recommend Grand Residences to friends and family. Warm regards, Wei Zhong and family/friends
Stayed 5 nights in Jan 2025

10/10 Excellent

Mariam, Cuyahoga Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to slow down, this is the place for you. It is a bit removed from the little town of Puerto Morelos, but they do have a daily bike tour that takes you into town and of course it's an easy cab ride. The property is lovely and we had the room with a private pool / hot tub that we loved. All the pools were well heated since it wasn't super hot in January. The staff was all so awesome and accommodating. The activities staff was so great and hard working. We took advantage of the bike tour, water aerobics and a craft project - all included. Kiki and Gracia are wonderful. They also had games and books, etc. There were other activities too but some just don't have enough people at times. I think only 4 showed up for the Pickleball tournament. We also really enjoyed paining pottery for a small added charge. The food is only OK but the little restaurants are nice and it was just so convenient. We didn't want to take any risks with getting sick so we just ate at the resort. We probably enjoyed Mexican night and Italian night the most. The beach is a bit rocky and not as swimmable as you'd like but if you walk down toward the other resorts, it gets calmer and it's technically a public beach so you can swim wherever you want. You just probably can't take chairs at other places. We also did a short presentation at the hotel and got a free trip to the Dolphin experience within walking distance. Our kids absolutely loved that.
Stayed 6 nights in Jan 2025

10/10 Excellent

Temitope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot for a family vacation. Excellent service from the staff. Would gladly visit again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gary, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 7 nights in Jan 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kathryn Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Dr Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay in Mexico. I would definitely go back again. Amazing staff. Beachfront unit. Amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment is beautiful and the staff is very attentive. The best stay I've ever had.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for the all-inclusive. The food was great, lots of options but i enjoyed the themed dinners option. Drinks were not watered down. While it was cloudy much of my stay, the weather was warm and the ocean swim was nice too. I did not try any activities this time as I was only there to relax, and the hotel fulfilled that expectation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph-Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service
Stayed 7 nights in Dec 2024

10/10 Excellent

JIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort! The staff were friendly and attentive. The facilities were clean and usually actively cleaning the grounds. This is NOT a party resort, but it’s perfect if you just want to do a weekend getaway and enjoy some beautiful views and delicious food!
Stayed 5 nights in Jan 2025

10/10 Excellent

rima

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort and the master suit was amazing. All of the staff that we interacted with were very friendly and super accommodating. The food was really good but typically for an all inclusive, nothing that stood out. The resort got very quiet and night, 9pm. I believe the lobby bar closed at 10:30pm. Some may like this although I would prefer just a little more action past 10pm. This is a wonderful resort for families. Huge thank you to the Karaoke and pool entertainers, they made the trip extra special.
Stayed 3 nights in Dec 2024

8/10 Good

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was better than expected, from the transportation to and from the airport. The concierge was there for. our needs. The pools and beach were just what we wanted. Our junior suite was very roomy for us. The whole staff was very attentive to our needs. This was our first time at the resort we will be back again.
Stayed 6 nights in Dec 2024

10/10 Excellent

suchisubhra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Everything was perfect.
Stayed 5 nights in Dec 2024

10/10 Excellent

Seyedeh Sareh Majidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

TATIANA

Stayed 5 nights in Dec 2024

8/10 Good

Charles king Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not really convenient to go out to buy from grocery stores. The store inside is very small. The customer service is excellent and cleanliness as well. The place is quiet near the beach and less crowded.
Stayed 5 nights in Dec 2024

6/10 Okay

Song

Travelled with family
Liked: Cleanliness
This "luxury " resort experience would have been much much better if it weren't for the persistent timeshare marketing push as soon as you entered the hotel. This is a second all inclusive vacation experience we have had in Cancun and I guess it is common. Big fault was mine for not setting a better expectations at an all-inclusive place. Luxury or not, their goal and push is the same. Tips from more experienced travelers say just be firm and say NO. Beware of all the perks promised with the presentation. The excursions with the nearly half price discount were still more expensive than what I could have book on my own for the same tour with the same company. There are two (?) Indoor restaurants- one a dedicated Mexican, only available for dinner, and the other one an "international" one that is open for three meals, with a rotating menu during dinner with different "themes". Mexican food was great. International restaurant dishes were a hit and miss, both from the buffet and the menu. Ordering from the menu takes time. Most seafood dishes were excellent. Many reviews talk about great services here. Yes they were very friendly and working all the time keeping everywhere clean and nice. Book room service breakfast earlier than needed. Front desk will say they will do something and won't (message to concierge or fumigating for mosquitoes). Housekeeping didn't refill soaps and amenities. My partner was briefly locked out in the balcony. Faulty lock.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kai, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the location is not in a very popular hotel area, I am very satisfied with all the services. All the details are perfect, including a refrigerator full of drinks and snacks, 24-hour room service, which are very friendly to families with children. The large swimming pool, water bar and white sandy beach also meet our needs. All services are very respectful and considerate. If you plan to go to Xplor and Xcaret Park, the location of the hotel can save you half the journey and time. I strongly recommend this hotel to families who are going to Cancun for the first time.
Stayed 4 nights in Dec 2024