2/10 - Tồi
Yvonne
Đi theo nhóm, Đi cùng gia đình
05/04/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In a shocking state. We wanted to walk straight out but had no option but to endure our room for three nights.
The staff are still excellent and the food very good but we all felt sorry for them having to work under new owners who have let this place turn into a run down, dirty, boring, dump.
Castaway had a good reputation for quite some time under the previous owners. But now it has lost its appeal big time. You can’t go down for breakfast anymore, instead you get a miserable bit of food to have in your room. Wilson’s bar is gone and there is no atmosphere at all. Such a shame. Our room wasn’t clean one of the bathrooms was disgusting it had stains and in ground dirt all over the tiles. The fridge didn’t cool our food and had to be removed as it was out of order. The dishwasher was falling to bits on the bottom so we didn’t want to use it incase it broke down as well. The power kept tripping out so you couldn’t have too many appliances on at once.
The stairs up to our room are dangerous and almost falling to bits. The pool was grotty and it needed a good clean.
The TV didn’t go at all.
I was very embarrassed that I took my friends to Castaway, it was not in this state 2 years ago.
It is no longer a resort and I would not recommend it to anyone.
Yvonne
Lưu trú 3 đêm vào Tháng 3, 2025
