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Novotel Samator Surabaya Timur

4.0 star property
Upscale hotel with bars/lounges and fitness centre

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Novotel Samator Surabaya Timur

2 bars/lounges
Exterior
Minibar, desk, laptop workspace, soundproofing
Restaurant
Massage
Reviews
8.0

Very good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Gym
    GymGym
  • Parking included
    Parking includedParking included
  • Room service
    Room serviceRoom service
  • Breakfast available
    Breakfast availableBreakfast available

Check-in time

2:00 PM

Check-out time

12:00 PM

Explore the area

Map
Jl Kedung Baruk 28 Rungkut, Surabaya, 60298
  • Popular LocationAirlangga University5 min drive
  • Popular LocationGalaxy Mall5 min drive
  • Popular LocationTunjungan Plaza9 min drive
  • AirportSurabaya (SUB-Juanda)30 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to...
Theresia
Feb 15, 2020
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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, desk, laptop workspace, soundproofing

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Eco-friendly toiletries
Minibar
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Minibar, desk, laptop workspace, soundproofing

Deluxe Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Bathrobes
Private bathroom
Eco-friendly toiletries
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | Minibar, desk, laptop workspace, soundproofing

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Hairdryer
Eco-friendly toiletries
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Minibar, desk, laptop workspace, soundproofing

Deluxe Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Bathrobes
Private bathroom
Eco-friendly toiletries
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Minibar, desk, laptop workspace, soundproofing

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Separate bedroom
Bathrobes
Private bathroom
Eco-friendly toiletries
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Surabaya

Located in Surabaya, Novotel Samator Surabaya Timur is near the airport. Travellers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Looking to enjoy an event or a game while in town? See what's happening at Lapangan Thor Stadium or Gelora 10 November Stadium.
Visit our Surabaya travel guideOpens in a new window

What's nearby

  • Sepuluh November Institute of Technology - 4 min drive
  • Airlangga University - 5 min drive
  • Galaxy Mall - 5 min drive
  • Royal Plaza Surabaya - 7 min drive
  • Tunjungan Plaza - 9 min drive

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 24 min drive
  • Surabaya (SUB-Juanda) - 31 min drive

Restaurants

  • ‪Socra - ‬6 min walk
  • ‪Carnis Steak Pizza & Pasta - ‬9 min walk
  • ‪Soto Banjar Cik Moy - ‬9 min walk
  • ‪Sop Kaki Sapi Pak Kusnan - ‬10 min walk
  • ‪Delisia - ‬9 min walk

About this property

Novotel Samator Surabaya Timur

Upscale hotel near the airport
Take advantage of a corner/local shop, an arcade/games room and dry cleaning/laundry services at Novotel Samator Surabaya Timur. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at FOOD EXCHANGE, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a fireplace in reception and 2 bars.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • Express check-out, a dock and a ballroom
Room features
All 261 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hairdryers
  • 42-inch TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: IDR 145,200 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • FOOD EXCHANGE

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • Conference centre

Outdoors

  • Dock

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 100% renewable energy
  • 21 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2017
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 145200 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 250000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Novotel Samator Surabaya Timur Hotel
Novotel Samator Timur Hotel
Novotel Samator Timur
Novotel Samator Surabaya Timur Hotel
Novotel Samator Surabaya Timur Surabaya
Novotel Samator Surabaya Timur Hotel Surabaya

Frequently asked questions

Does Novotel Samator Surabaya Timur have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Samator Surabaya Timur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Samator Surabaya Timur?

Self-parking is free at this property.

What time is check-in at Novotel Samator Surabaya Timur?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Novotel Samator Surabaya Timur?

Checkout is at noon.

Does Novotel Samator Surabaya Timur provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 250000 per vehicle applies.

Where is Novotel Samator Surabaya Timur located?

Situated near the airport, this hotel is 2.4 mi (3.9 km) from University of Pembangunan Nasional Veteran and 2.6 mi (4.1 km) from Sepuluh November Institute of Technology. Galaxy Mall and Airlangga University are also within 6 miles (10 km).

Novotel Samator Surabaya Timur Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 52 reviews" "
Rating 8 - Good. 17 out of 52 reviews" "
Rating 6 - Okay. 8 out of 52 reviews" "
Rating 4 - Poor. 4 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Stevan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good but parking route is not comfortable
Stayed 3 nights in May 2024

8/10 Good

Loufranco

Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024

2/10 Terrible

suhail

Stayed 4 nights in Dec 2023

8/10 Good

Chin Huat

Stayed 1 night in Sep 2023

6/10 Okay

Chin Huat

Stayed 1 night in Sep 2023

10/10 Excellent

Adeleen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

adi

Stayed 9 nights in Jun 2023

6/10 Okay

Ronnie

the breakfast buffet was limited, catering for the locals only
Stayed 1 night in May 2023

8/10 Good

Surya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Clean and spacious
Stayed 1 night in Dec 2020

6/10 Okay

Marc

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Stayed 3 nights in Oct 2020

6/10 Okay

Teri, Minneapolis

Business traveller
Liked: Staff & service, amenities
No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Stayed 5 nights in Feb 2020

8/10 Good

Theresia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Stayed 4 nights in Feb 2020

10/10 Excellent

BoonHeng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is quiet, clean and safe. Good for business meeting and family vacation.
Stayed 2 nights in Nov 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Stayed 1 night in Oct 2019

4/10 Poor

Selvia

Disliked: Staff & service, property conditions & facilities
Negative comment on Novotel Samator Surabaya
Hotel management is not up to standard - unfriendly and inflexible
Stayed 1 night in Oct 2019

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Pradyumna Avikara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2019

8/10 Good

Thi Thu Thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice. But the service at the restaurant on 5th floor is rather slow (food serving and payment).
Stayed 1 night in Jul 2019

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for work trip
The hotel staffs are really friendly and helpful. The hotel is bright and the room comes with an additional USB port for charging in case you forgotten to bring along universal adaptor and it comes with nice desk for work. Peaceful and quiet, nothing much in the surrounding proximity but there is a minimart close to the hotel.
Stayed 2 nights in Jul 2019