2/10 Terrible
Soumak
Travelled with partner
16 Nov 2024
Disliked: Cleanliness, staff & service, amenities
I booked a specific king bed room with French door overlooking creek for 2 days. We got delayed due to a snow storm and didn't arrive until the next day. Hotel refused to cancel day 1. So we kept the reservation for day 2. Upon arrival and checking in, we went into the room and immediately found that the room was slept it because the bedsheets where all over the place. We complained and the hotel moved us to a double bed room without a view. There were multiple stains on the bedsheet. I even got bit by something in the bed and was dizzy for 2 days. Talked to Expedia about this experience and they said hotel owner will not refund any of the cost. Main thing here is I paid for a better room than I was given. Clearly owner doesn't care and Expedia doesn't care enough to do anything about it. Would not recommend staying here.
Soumak
Stayed 2 nights in Nov 2024