4/10 Poor
Lizzie
Travelled with partner
23 Jun 2024
Disliked: Property conditions & facilities
On arrival we were amazed at how beautiful and luxurious the hotel looked to be. We booked in and were told our room was in fact ‘out of the hotel and up the road opposite the security check in desk’. This is when we then became very disappointed sadly.
The rooms we were in were called the Paddock, room 40, totally unaware when we booked this was the case, it really should have been made clear! The room left a lot to be desired unfortunately. It was excessively hot, so bad that we couldn’t stay in it during the day, so we spent most of our time out. There was no air con, just a small fan which did little but circulate the already hot air.
There was no space to book into the restaurant, so we ate in the bar, pizza lovely but chips undercooked :( no gin glasses either much to my husbands disappointment at having expensive gin in a half pint glass!! The condition of the room was poor, with digs out of the walls and damaged bed. Plus worn and damaged door frames.
The fridge didn’t work, so we ended up buying cold cups in a half attempt to have a cold drink in the room as every thing heated up so quickly in there! No tea and coffee available, until I opened the door to the wardrobe on the morning of leaving to see the kettle and items hidden away! Neat sewerage smell coming from the bathroom!
Awful 2 nights sleep on a very hard mattress, to the point my arm and shoulder hurt so bad on Saturday morning I was questioning if it was the pain for the sign of a heart attack!!!
Lizzie
Stayed 2 nights in Jun 2024