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"Amazing staff and excellent hotel. "

"Very friendly , helpful staff, clean and lovely facilities "

"Service second to none. Magical stay!"

"We booked the Sheraton Grand as we were going to the Usher Hall that evening. So it was convenient for us & also had on site parking. Everything was excellent about the hotel apart from our check in. Our room was advertised as available from 3pm & we were not able to get into our room as it was not ready for us until 4.20pm. The check in receptionist showed us into the VIP lounge & left us there, it was approx 15 minutes before any of the staff in the lounge asked us if we would like a...

"We absolutely loved our stay at this hotel. The staff was so attentive and personable. They gave us little chocolates and treats every so often, knew our names and went out of their way to make sure we had everything we need. I cannot say enough good things about the staff. The hotel is centrally located to Edinburgh and even though we rented a car, we truly didn’t need it as we were able to walk everywhere. The food at the hotel is great as well. Visually, the hotel is also beautiful. 10/10 "

"Great property, great location. Great staff. Beautiful high ceilings. Very accommodating. The only criticism I have is that the people working the spa seemed clueless and uptight. The guy I was talking to about treatments appeared like he had never had a massage in his life. And as I was trying to get more information about treatments and providers everyone seemed to get more nervous and uptight. Very strange. Other than that had a great hotel experience."

"Staff was polite and friendly.nwe got a free bottle of wine as well as two free drinks at the bar. Cookies included in the room were also delicious and the view was great"

"Lovely place. Breakfast was very noisy. "