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"We loved MAGA at the reception desk. She was very helpful. The restaurant is very good with great, hardworking waitresses. The rooms are very nice and large. "

"Stellar service! Beautiful rooms. Very nice spa amenities including sauna, steam room, and various showers with different refreshing essential oils and varying temperatures. One of our party became too ill to travel, and the hotel graciously helped us arrange an additional night stay. Our first room was booked, but they found us a new room just down the hall, made it possible to move directly from old room to new room immediately after checkout from first room without even bringing bags down to front desk. We would have loved the hotel regardless, but the kind compassionate professional service from the staff was phenomenal and really pushed Schloss Zermatt to the very top. One of the best hotels I've ever stayed in. "

"Great location "

"Location excellent, clean lovely hotel. Beautiful balcony"

"Great location and very clean and comfortable. The staff was very friendly and helpful. The breakfast was very well done."

"Really nice property! My husband and I think a safety handle in the tub/shower would be helpful. We could not find a way to turn the heat off or air on. Windows helped! Breakfast was the best we’ve had in Switzerland. We ate dinner two nights in the hotel restaurant and both were delicious. "

"Very clean room and beddings. Also has a good view of matterhorn from room"

"Newer, modern hotel with an elevator. Friendly and helpful staff. Great breakfast included. Pizza at the onsite restaurant was excellent. Only downsides are the room was fairly small and shower while it was spacious with lots of hot water and great water pressure, it’s very slippery. With a king-size bed it’s tight. But bed was comfortable. Bath towels were bigger than most. About a 6 min walk to train station. If you want newer with modern comforts this is a great choice. "

"This was no doubt our best experience in a hotel. Everyone went above and beyond. The Matterhorn was a great view out of our window. We’ll be back again hopefully!"