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"Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright...

"This hotel went out of business but Expedia didn't let me know this. Had to book somewhere else at the last second for a vastly inflated price."

"A lovely spot. Great hosts. All we needed for our mini break during current madness. Breakfast was superb. "

"Only booked at short notice as I decided to extend my trip and my previous hotel was very expensive for the extra night. I'm glad I did. Lovely little place, plenty of little touches that the big chains forget such as biscuits and hot chocolate being readily available. Only met the owners briefly but they seemed very friendly and were flexible with me arriving late. Slept very well indeed, though made the mistake of leaving the window wide open as it was too warm the previous night, which made...

"Spotlessly clean with a great breakfast, fantastic value."

"Very friendly staff, nice breakfast with kippers an option. Plenty of parking and located at the quiet end of the seafront. No keys or cards for the rooms as it is done with pass codes. Only minor problem was very creaky floorboards "

"We arrived at 8.30pm on the Saturday evening as arrived and was ignored by the young man on reception. Once got our keys we went to the room to find the shower in a closet and it was eother steaming hot or freezing cold so showers were impossible. The bed was tiny and the springs stuck in your back as you laid on it. We was there for 2 nights and our room was not cleaned or fresh towels. We then had to move the bed before departure and found wrappers from previous owners and dirt showing that...

"Delightful young lady on reception in the afternoon Made us welcome. Explained how to find lift, and where to find the restaurant. Booked us a taxi for our evening out. She was still on duty when we returned that night, and at breakfast next day. Still friendly and cheerful. Friendly staff on duty in the restaurant at breakfast. "