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"This is my third stay at this property as a Sonesta. I stayed previously when it was a Sheraton years ago. Each time I come, I see improvements in service. I rated the staff a 4 because I left my room keys inside the room & after the door closed realized I left my jacket inside. I saw a housekeeping worker & she directed me To the worker in the hallway that did not understand or speak English. She directed me back to the original employee who then opened my room. Why wasn’t I helped ny the first employee when I asked only to go through drama & be let in by the first employee? Very concerning that there was a disconnect on customer service."

"Great"

"My stay was pretty good.Check in took 3 minutes. Staff was friendly and really helpful. Breakfast was coo. Only downside is there is renovation happening on the 5th floor and my partner went up for the Ice machine and she said it smelled pretty bad. But there is a Ice machine Available on the 9th floor so it was all good. Iam in Emeryville/Berkeley alot and I think this will be my new go to whenever Im there."

"Great place! First time biding the Bay and my bf and I are having a great time here ! "

"spectacular view from the room and cleanliness of the room"

"Time to get away from family and just be a couple cuddled up."

"Lovely quiet location, great marina/harbor views, well-maintained and comfy rooms and beds. Excellent free cookies. Tip: park across the street along the water to save money! $40/night for parking is a waste of money. Room rates were good until I got parking price. But it’s easy to avoid! "

"It was clean and quite comfortable. Great customer service "

"Love the service "